What Is It?
Montana Tech user accounts can become locked after five failed login attempts.
Solution
When changing your mtech.edu password, ensure you also update the password on all devices where your account is used.
This includes:
- Email on your mobile device
- Eduroam/Guest Wi-Fi on your mobile device or laptop
- Saved browser passwords (MyMTech, Canvas, etc.)
- The Xbox in your dorm room
- Other necessary devices
Please note that the IT Department/Help Desk cannot identify non-mtech.edu devices using your credentials, nor can they prevent lockouts. It is the user’s responsibility to maintain and secure their mtech.edu credentials on any device they log into.
Link to Unlock Account
https://passwordreset.microsoftonline.com
Temporary Lock
If your Montana Tech account has received a lock from too many failed login attempts, There are two options for you to get back in to your account
Note: These steps will only work for users who have an authentication method tied to their account (Microsoft Authenticator, Phone, etc.). If you do not have any of multi-factor methods set up, please submit a MFA Reset ticket to the Helpdesk
Step 1: From the window with the lockout error (or a separate login window after you enter your email), click Forgot my Password
Step 2: Enter your Montana Tech email, and fill in the captcha
Step 3: a) If you do not remember you password, select I forgot my password
b) If you do remember your password, but just need your account unlocked, select I know my password, but still can't sign in
Step 4: Selecting either option will bring you to verification window where you can choose what authentication method you want to use to get back in
Step 5: After authenticating, if you chose I forgot my password, you will be instructed to enter a new password and to re-type the new password.
Otherwise, if you selected I know my password, but still can't sign in, you should see the message below after authenticating.
Step 6: Your account should be unlocked now. Logging back in depends on which option you chose, either sign in with the credentials you have been using (I know my password, but still can't sign in), or sign in with the new password you created (I forgot my password).