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What Is It?
Users can Request a Service for a number of technical issues relating to Montana Tech Hardware/Software/Services etc.
All services are organized in the Service Catalog to better assist users in finding the necessary service request
Who Can Use It?
Montana Tech Students and Faculty
Where Can I Access It?
Service can be requested from the Services tab
Sign Into Your Montana Tech Account
Before submitting a Request for Service, please make sure you have signed into your Montana Tech account
Locate Services Tab
From https://kb.mtech.edu, locate the Services tab from the navigation bar at the top of the window
Browse The Service Catalog
Locate the Service/Service Category you need assistance with
Select A Service/Service Category
For this example we are using the Accounts, Passwords & Access Requests category
From this category, the immediate services are First Time User Credentials Lookup and Reset/Remove/Add MFA Authentication Contact Info
Password Assistance and Accounts are additional categories that have their own service requests.
Select a Service Request
For this example we are using the Reset/Remove/Add MFA Authentication Contact Info service request
Request Service
Click Request Service to be brought to the page where you fill in the information relating to your service request.
Fill In The Required Information
Note: Not all information is required, however, the more information you provide, the more the Help desk Staff can help you.
Submit Request
After filling out the information on the service request, scroll down until you find the Captcha and the Submit button.
Click Submit after you have confirmed the Captcha is checked and all the service information is correct.
What's Next?
After submitting a request for service, the Help desk staff will be able to view your request and begin looking into the issue.