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How to Get Help?

Have a question about information technology? Sign in and head over to the Knowledge Base, browse through the categories or view the recent and popular articles. You'll find how-to guides, training resources, troubleshooting information, common questions, information about ongoing problems, and more.

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Not finding what you're looking for? Click the "Search the client portal" box at the top and perform a quick search. Click on the globe to the left of the search box to limit your search to just the Knowledge Base or Service Catalog.

What is a Ticket? When you "Request Service" or "Report a Problem" a new ticket is created, containing all the relevant information such as: how to contact you, correspondence related to the request, specifics about the nature of your request, and information on the progress of the request.

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