Fixing Wireless\Eduroam Issues

What Is It?

This article will show you how to perform some basic WiFi troubleshooting issues.

Who Can Use It?

Anyone trying to connect to Montana Tech wireless networks.

Table of Contents

  1. Check Adapter Settings
    • Make sure adapter settings are set to default
  2. Reset Network
    • If the WiFi network is allowing you to sign in but you can't get any internet
  3. Clearing Network Credentials
    • Sometimes old credentials can be saved for a network not allowing you to properly logout, this will show you how to clear those credentials.

Check Adapter Settings

One thing to check if wireless is not working is to make sure your adapter settings are the default settings. You can do this as followed in the pictures

Step 1: Right click on the wireless icon (this will be a monitor icon if you are connected through a cable):

Step 2: Then click on the "Open Network & Internet Settings":

Step 3: Click on "Change adapter options":

Step 4: Right click on "Wi-Fi":

Then click "Properties": 

Step 5: Scroll till you find Internet protocol version 4:

Step 6: Make sure it is set to obtain an IP address automatically as this will eliminate confusion when troubleshooting:

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Reset Network

If the WiFi network is allowing you to sign in but you can't get any internet follow these steps:

Step 1: Hit the Windows key on your keyboard or click on the Windows icon in the bottom left corner:

Then click on the gear icon to open up the settings:

 

Step 2: Select "Network & Internet":

Then select "Status":

 

Step 3: Under the "Advanced network settings" section, click the "Network reset" option:

 

Step 4: Select "Reset now":

Select "Yes" if prompted.

 

Step 5: Try signing back into eduRoam with your credentials. Remember, you must use your full mtech email when signing into eduRoam.

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Clearing Network Credentials

Sometimes old credentials can be saved for a network not allowing you to properly logout, this will show you how to clear those credentials.

Step 1: First you should make your way to the control panel, this can be found by simply searching for it throught the Window's search bar. Once here click 'Web Credentials'.

Step 2: From here, you will want to navigate to the 'Web Credentials' section. Once this is clicked on all saved web credentials will be displayed. By selecting any of the displayed results you can remove this from your computer. By name you should be able to find the corresponding network giving the issue.

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Details

Article ID: 86422
Created
Fri 9/6/19 1:21 PM
Modified
Mon 11/2/20 9:25 AM