On the right side of this web page you will find a documents containing basic troubleshooting tips if you are having issues with your HuddleCam.
For New HuddleCam setups here on Montana Tech you should use the Using the HuddleCamHD SimpleTrack2 Remote Document or click this link here https://mtech.teamdynamix.com/TDClient/1921/Portal/Shared/FileOpen?AttachmentID=8bbfeebf-7631-48fb-a0bb-04264deb3b93&ItemID=124372&ItemComponent=26&IsInline=0
For the older HuddleCams which are being brought to Highlands you should use the HuddleCam_Remote Document or click this link here https://mtech.teamdynamix.com/TDClient/1921/Portal/Shared/FileOpen?AttachmentID=8ce8458b-83a9-499e-a2a8-86f4fd0dc02d&ItemID=124372&ItemComponent=26&IsInline=0
If you are still experiencing issues with your HuddleCam after attempting these tips, please make a ticket for our Computer Support team to come down and take a look at the camera.
Submit a Ticket to Computer Support: mtech.teamdynamix.com/TDClient/1921/Portal/Requests/ServiceDet?ID=36966