How to Access and Modify Your Tickets

What Is It?

Our ticketing software allows users to access and modify their tickets from the TECH SUPPORT website.**

Table of Contents

1. Accessing Your Ticket Request
   1. Navigate to "Services"
   2. Select "Ticket Requests"
   3. Opening Your Ticket
2. Adding Attachments to Your Tickets
   1. Select "Add Attachments"
   2. Select "From Your Computer"
   3. Find your Attachment and Upload
3. Viewing Attachments on Your Tickets
   1. Where your Attachments are located

Accessing Your Ticket Requests

1. Navigate to the "Services" section of the TECH SUPPORT site.

2. Click "Ticket Requests."

3. This will pull up all of your tickets. Use the filtering options to locate any specific tickets. To open a ticket, click on its title.

NOTE: If you do not see your ticket, it may be because it has been Resolved or Closed. You need to change the "Status Class" search criteria to include All options.

NOTE: If you did not log in to TeamDynamix when you submitted your ticket, you must select the "Include requests that I am listed as a contact" option.

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Adding Attachments to Your Tickets

 

1. Once you have opened one of your tickets, you can add attachments simply by clicking the "Add Attachment" button underneath the title. Follow the prompts to upload a file onto your ticket.

2. Select "From Your Computer"

3. Browse through your files to where your attachment is saved. Then select "Upload"

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Viewing Attachments on Your Tickets

1. Any attachments on your tickets will be on the right side of the ticket, under the name of the requester.

NOTE: Users do not have the ability to change the status of a ticket excluding canceling it. If a ticket is resolved, closed, or canceled and your issue was not resolved, please reach out to the I.T. Help Desk at 406-496-4244 or submit a new ticket.

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