How to Access and Modify Your Tickets

Tags ticket

What Is It?

Our ticketing software allows users to access and modify their tickets from the TECH SUPPORT website.**

Who Can Use It?

Anyone with a Montana Tech account.

Where Can I Access It?

Navigate to the "Services" section of the TECH SUPPORT site. Click "Ticket Requests."

This will pull up all of your tickets. Use the filtering options to locate any specifc tickets.

To open a ticket, click on its title. If you do not see your ticket, it may because it has been Resolved or Closed. You need to change the "Status Class" search criteria to include All options.

*If you did not log in to TeamDynamix when you submitted your ticket, you must select the "Include requests that I am listed as a contact" option.

Adding Attachments to Your Tickets

Once you have opened one of your tickets, you can add attachments simply by clicking the "Add Attachment" button underneath the title. Follow the prompts to upload a file onto your ticket.
*If you have an attachment on an email that you send to us, we will not see it. Please use this method to add attachments.

Viewing Attachments on Your Tickets

Any attachments on your tickets will be on the right side of the ticket, under the name of the requester.

**Note: Users do not have the ability to change the status of a ticket excluding cancelling it. If a ticket is resolved, closed, or cancelled and your issue was not resolved, please reach out to the IT Help Desk at 406-496-4244 or submit a new ticket.

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Article ID: 83182
Tue 7/16/19 1:03 PM
Fri 2/10/23 2:33 PM