How to Access and Modify Your Tickets

Tags ticket

What Is It?

Our ticketing software allows users to access and modify their tickets from the TECH SUPPORT website.

Who Can Use It?

Anyone with a Montana Tech account.

Where Can I Access It?

Navigate to the "Services" section of the TECH SUPPORT site. Click "Ticket Requests."

This will pull up al of your tickets. Use the filtering options to locate any specifc tickets. To open a ticket, click on its title.

*If you did not login to TeamDynamix when you submitted your ticket, you must select the "Include requests that I am listed as a contact" option.

Adding Attachments to Your Tickets

Once you have opened one of your tickets, you can add attachments simply by clicking the "Add Attachment" button underneath the title. Follow the prompts to upload a file onto your ticket.
*If you have an attachment on an email that you send to us, we will not see it. Please use this method to add attachments.

Viewing Attachments on Your Tickets

Any attachments on your tickets will be on the left side of the ticket, under the name of the requester.

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Details

Article ID: 83182
Created
Tue 7/16/19 1:03 PM
Modified
Mon 3/23/20 11:28 AM